Returns

The Getting Spot LLC
1164 Naue Way, O'Brien, OR 97534
thegettingspotllc@outlook.com
(541) 287-0502

This page is the return and refund policy for thegettingspotllc.com. The same text lives under Refund policy in the footer.

Made-to-order merch

Printed after you order. It cannot go back into stock.

We replace or refund an item that arrives damaged, defective, or materially wrong — wrong size sent, wrong color sent, misprint, or a manufacturing fault. Email within 30 days of delivery with the order number and a photo. In most of those cases you will not ship it back.

We do not take returns on merch for change of mind or because the size you ordered does not fit. Use the size guide on the product page. If you are between sizes, email before you order.

One-of-one art

Burned once. Sold once. Not reproduced.

If a piece arrives damaged or is not as described, email within 30 days. We arrange the return and refund including return postage.

Otherwise art is final. Ask for extra photos or measurements before you buy.

Cancel before it is made

Email as soon as you can. We cancel anything that has not gone into production. Once a merch job is with the printer, the damage-and-defect cover above is what you have.

We never shipped it

If we took payment and the job never left — printer never got it, or we never packed the art — that is a full refund. You do not file a return for a box that does not exist.

Refund timing

Approved refunds go back to the original payment method. Banks and PayPal usually post them in 5 to 10 business days. Original shipping comes back when the fault is ours.

Delivered but missing

If tracking says delivered and nothing showed up, email within 30 days of that delivery date. We open it with the carrier and make it right.

We read every message. Aim is two business days.

Last updated: September 9, 2026