Refund policy

The Getting Spot sells two different kinds of things: made-to-order printed goods, and one-of-a-kind original pieces. The rules differ slightly, so please read the section that applies to your order.

 

MADE-TO-ORDER ITEMS (apparel, footwear, drinkware, home goods, stickers)

 

These are printed and assembled for you individually after you order, so they cannot be returned to stock.

 

We will replace or refund any item that arrives damaged, defective, or materially different from what was ordered: wrong size sent, wrong colour sent, misprint, or a manufacturing fault.

 

Contact us within 30 days of delivery at thegettingspotllc@outlook.com with your order number and a photo of the problem. In most cases you will not need to ship the item back.

 

We are not able to accept returns on made-to-order items for change of mind, or where the wrong size was ordered. Every product page includes a size guide, so please check it before ordering, and email us if you are between sizes and would like advice.

 

ONE-OF-A-KIND PIECES (original art, jewelry, pre-owned items)

 

These are single items. There is only ever one of each, and they are not reproduced.

 

If a piece arrives damaged, or is not as described, contact us within 30 days of delivery and we will arrange a return and a full refund including return postage.

 

Otherwise these items are sold as final. Please look closely at the photographs before buying, and ask us anything you want to know. We are glad to send extra pictures, measurements, or details about a piece.

 

CANCELLING AN ORDER

 

Email us as soon as you can. Orders can be cancelled any time before they are fulfilled. Once a made-to-order item has gone into production it cannot be cancelled, but the damaged-or-defective cover above still applies.

 

REFUND TIMING

 

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds usually appear within 5 to 10 business days. Original shipping charges are refunded when the fault is ours.

 

PARCELS THAT DO NOT ARRIVE

 

If tracking shows delivered but nothing has reached you, contact us within 30 days of the delivery date and we will investigate with the carrier and put it right.

 

CONTACT

 

The Getting Spot LLC

Email: thegettingspotllc@outlook.com

Phone: (541) 287-0502

 

We read every message and aim to reply within two business days.